The words "You" and/or "Customer" shall have the same meaning in the policy mentioned hereunder.
1. Recharge done to incorrect number, No refund.
2. Bills Payment done to wrong account numbers, No Refund.
3. In case of Bus tickets booked from tmw.
4. In case of Return of Goods to the Merchant.
When customer purchases any goods from a merchant through tmw wallet and the tmw successfully makes the payment the transaction shall be deemed complete. If Customer after the purchase of goods and due to any reason whatsoever returns the Goods back to the merchant then the Amount shall be refunded to the customer by tmw within 48 working hours from credit received from Merchant to tmw wallet.
tmw shall not be liable to refund the transaction/service charges if any already levied by tmw on the sale/purchase of such goods.
tmw shall not be held responsible, under any circumstances, for any amount erroneously transferred by Customer to any Merchant Establishment.
5. How to apply for refund?
6. How much time entails getting refund?
Once we receive your call or email, we initiate your request instantly. It will take 4-5 working days to process the refund request.
Once the refund is successfully done, you shall be notified about the same via registered email@example.com.